Refund & Cancellation Policy

1. Introduction

At MassInfo ("we," "our," or "us"), we are committed to providing fair, transparent, and student-focused internship programs. This Refund & Cancellation Policy outlines the terms and conditions regarding course fees, refund eligibility, and cancellation requests.

By enrolling in our program or making a payment on massinfo.in, you explicitly agree to the terms laid out in this policy.

2. Course Fee

The registration or course fee for MassInfo's UGC-compliant internship program is minimal. This amount covers your access to the Learning Management System (LMS), mentorship, project evaluation, and the generation of verified internship certificates & marksheets.

Payment once made is considered a confirmation of your enrollment and is governed by the strict refund terms stated below.

3. No Refund Policy

Once the payment is processed and course/dashboard access is provided, fees are strictly non-refundable. This is due to the immediate allocation of educational resources, digital materials, and UGC compliance requirements.

We operate on a strict no-refund basis except in the specific exceptional cases outlined below.

4. Limited Refund Cases

Refunds will only be considered in the following specific scenarios:

• Technical Failure: If you have paid but are unable to login due to server/technical issues from our end that cannot be resolved within 48 hours.
• Payment Issues: Double payment, duplicate transactions, or payment gateway failures where the amount was deducted but the service was not delivered.
• Certificate Issues: Technical problems preventing certificate generation that cannot be resolved by our technical support team.
• Service Not Provided: If we completely fail to provide the promised educational service/LMS access.

In all other cases, including but not limited to: change of mind, inability to complete the course, dissatisfaction with content, or personal reasons, no refund will be provided.

5. Service Guarantee

We commit to providing the educational services as described on our platform. If we are genuinely unable to deliver the service you paid for, we will issue a full refund.
Simple Rule: If we don't give the service, we will refund. Otherwise, no refund.

6. Refund Process

Eligible refund requests must be submitted by emailing support@massinfo.in with the following details:

• Registered Full Name, Email ID, Contact number and University Roll no.
• Payment reference number or UTR/Transaction ID.
• Detailed reason for the refund request with supporting evidence.
• Screenshots or documentation of the technical issue.

All refund requests will be reviewed within 7–10 working days. If approved, refunds will be processed to the original payment method/bank account within 10–15 business days.

7. Duplicate or Failed Transactions

In the case of duplicate or failed transactions where the amount is deducted from your bank but access is not granted by our system, a full refund for the extra amount will be initiated automatically within 5–7 business days once verified by our payment gateway and accounts team.

8. Cancellation Policy

Students may request course cancellation within 24 hours of payment ONLY IF they have not yet accessed the Student Dashboard, LMS, or downloaded any course materials.

Once Dashboard access is utilized or any course material is accessed, no cancellations or refunds are permitted.

9. Our Commitment

MassInfo is built for students. Our mission is to make internships meaningful and accessible. We ensure complete transparency in all financial and academic dealings so that your trust in the Yashita Foundation is always protected.